This domain name and website are operated by Suncorp Financial Services Pty Ltd ABN 50 010 844 621 AFSL 229 885. Your access to and use of the information, text, graphics, materials and services provided on the website ("Service") is conditional upon your acceptance of, and compliance with, this Privacy Statement. For the purposes of this privacy statement as the context may apply "us", "we", and "our" means Suncorp Financial Services Pty Ltd.
1. About this Privacy Statement
The privacy statement explains our policy for handling personal information which you may provide to us as you access and/or use the Service. We encourage you to review this privacy statement periodically as there may be updates from time to time.
2. Your Security and Privacy
(a) We understand that you, as a visitor or user of the Service, are concerned about the security and privacy of information we may gain about you online. We are committed to respecting your privacy and, at all times, complying with our obligations under Australian privacy law.
(b) We value the personal information you provide to us and will take reasonable precautions to prevent unauthorised access to that information.
(c) Notwithstanding any other term of this Service, you agree and freely acknowledge that when you submit comments, recordings, images or other personal content, for public display on the Service, that content may be available for anyone in the world to read and/or view and/or comment on and potentially download.
3. Sending electronic messages to us
(a) Unless otherwise stated, when you send us an electronic message (whether email or otherwise), the content of your message and any email or machine address is retained by us for only as long as it takes to respond to your inquiry or provide you with what you've requested, unless you provide us with your permission to retain that information for longer or where we believe there is a legal reason to retain the information for a longer period.
4. Information collected and how we use it
(a) The information we will collect about you will depend on how you use the Service.
(b) If you use the Service to read, browse or download information, our computer system may record information such as the date and time of your visit, the pages accessed and any information downloaded. This information may be used for statistical, reporting, site/application administration and maintenance purposes only.
(c) The Service offers interactive facilities including tools, and other online features. If you use any interactive facilities, we may, but generally do not, capture any personal information which you may enter when using these tools.
(d) If you choose to receive an email from the Service on the ‘email bizi’ section of the Service, any personal information you provide is used for the purposes of emailing you the content requested and also for any marketing purpose you consented to in that section of the Service.
(e) When a user of any other online site ("Online Site User"), and you submit any personal information via an Online Site, whether in the form of text, comments, recordings, images or otherwise ("Online Site User Content") (for the avoidance of doubt, Online Site User Content includes Social Media Site User Content, as far as is relevant in the circumstances), the Online Site User consents to that personal information being collected by us and used and disclosed for any purpose permitted by this privacy statement, and otherwise as permitted by relevant privacy laws in Australia.
(f) We may also collect your personal information for the purposes of improving our services through research, product development and training.
(g) We are part of the Suncorp Group and we may disclose personal information to all related companies within this Group. The other Suncorp Group companies use and disclose personal information for the purposes described above in relation to any products and services they may provide. Other companies in the Suncorp Group may also use personal information for the purposes of providing products and services to other customers.
(h) In the case of personal information which is provided to us for public display by a Social Media (this includes any 'tweet' you send to us on Twitter, which we may "re-tweet" to other Twitter users), we may display that information to other Service users or otherwise display the content for any purpose in any media (including, but not limited to, commercial brochures and/or other advertising material).
5. Your privacy rights and complaint resolution
If we have collected your personal information through your use of the Service, then you have a right to access, update or correct that personal information, with some limitations as permitted by Australian law. You also have the right to make a complaint about your privacy. You should direct any information access/correction request or privacy concern relating to your use of the service by emailing us at email@example.com; or by writing to us at: Level 18, Suncorp Centre, 36 Wickham Terrace, Brisbane, QLD 4000
6. Third Party Sites (including third party social media sites)
Our Service may contain links to Third Party Sites. Third Party Sites should contain their own privacy statements and those third parties are responsible for informing you about their security and privacy practices.
(a) The Service uses "cookies" as a fundamental part of its interaction with your internet browser. Cookies enable us to provide you with a superior, customer-oriented service. A "cookie" is a small text file placed on your computer by our web server. A cookie can later be retrieved by our website servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser. Cookies do not alter the operation of your computer or mobile device in any way.
(b) Cookies are primarily used by us to record non-personalised information such as time or duration of your visit, or the pages accessed, for Service administration, statistical and maintenance purposes. Any such information will be aggregated and not attributed to individual users. If you wish to make full use of the Main Site, or any of our other Online Sites, it is recommended that you accept cookies.
8. The personal information of other people
You agree to obtain the prior consent of any other person whose personal information (whether in the form of words, images, recordings or otherwise) you submit to the Service, including any Social Media Site. We will collect this information from you in good faith and take reasonable precautions to ensure it is handled in accordance with relevant Australian privacy laws. If you are not sure whether the other person would agree with you providing their personal information to us, please exercise caution and DO NOT provide it to us.